Check it out what they are saying about us:
Yahoo Customers Feedback
EBAY Customers Feedback

SHIPPING:

WE WILL ALWAYS, WHEN POSSIBLE SAVE YOUR MONEY ON SHIPPING AND
WE WILL ALWAYS CHARGE YOU THE REAL SHIPPING COSTS.
GUARANTEE !!!
WE LOVE FLAT RATES BOXES (prices are for USA only) @ $5.00 (envelope), $10.00 (small flat rate box) or $15.00 (large flat rate box) AND WILL USE IT WHENEVER POSSIBLE.
WE WILL ALWAYS PACK AS BEST AS WE CAN TO BE ABLE TO MEET THE REQUIREMENTS TO SHIP OUT YOUR ORDER WITH THE LESS EXPENSIVE YET SAFE WAY.

The shipping costs shown on your order form is an ESTIMATE ONLY.
We will adjust your charge if there is a difference on shipping either way.
We do our best to give you the exactly cost but, sometimes when you are buying more than one item, or bulk orders the calculation could slightly be off couple of dollars, more or less, from the real cost.
Sometimes, depending on products size, we can fit many in one Flat Rate box by USPS (USA and APo's only) and save you lots of money on shipping.

Your order should be shipped out within 2 to 3 business days or sooner if requested, still depending on product availability.
If your order will take longer for some reason we will email you.

All products are checked, inspected, tested, approved and carefully packed before we ship them out.

WE STRONGLY RECOMMEND YOU TO INSURED ANY PACKAGE TO ASSURE THAT
YOUR MONEY WILL BE REFUNDED IN CASE OF ANY LOST PACKAGES DURING SHIPPING.


IF THE PACKAGE HAS NOT BEEN INSURED:
WE WILL NOT BE RESPONSIBLE TO REPLACE LOST PACKAGES & PRODUCTS,
NEITHER REFUND YOUR MONEY.


WHEN YOU HAVE INSURED YOUR PACKAGE AND IT ARRIVES DAMAGED,
YOU WILL BE RESPONSIBLE TO START THE DAMAGE CLAIM,
BRINGING ALL PACKING AND DAMAGE PRODUCTS TO YOUR POST OFFICE
(THEY WILL KEEP THE BROKEN ITEMS).

YOUR POST OFFICE WILL BE RESPONSIBLE TO REFUND YOUR MONEY IN CASE OF DAMAGE.


WE DO NOT FILE FOR DAMAGE CLAIMS BUT,
WE WILL PROVIDE ANY DOCUMENTATION THAT YOU MAY NEED ALONG THE PROCESSING.


Please, let us know you want to insure your order
by writing a request on the note's field at the end of your order form or
email us after you have placed the order providing the order number.
Insurance fees start at $1.75 for up to $50.00 insured, $2.75 for up to $100.00 and so on.


Shipping and handling charges are non-refundable.

We only ship to the billing address.

Shipping is closed on Sundays and US Holidays.

Different type of shipments are provided for your convenience: affordability or fast delivery.
USA and Hawaii Orders will be shipped via: Express Mail, Priority Mail or First Class Mail. Priority Mail takes 3 to 5 days, Express Mail, 2 days GUARANTEE.
Overseas (outside USA) orders will be shipped First Class or Priority International Mail or we can ship Express Mail (ONLY by request). First Class or Priority International Mail take around 7 to 10 days, Express Mail, 3 to 5 business days.

Rush orders or any other shipping methods are available upon request.

4.712% tax will be added to Hawaii's orders only.

You can always contact us to request anything you may need to fullfill your needs.

ORDERING & PAYMENT

For online orders we accept credit cards (transactions are completely safe with Yahoo's store merchant service system 128 bits encryption or PayPal (you must provide a confirmed address and/or be verified).

Beside placing an order here online, there are other ways to conveniently place an order with us:
- you may fax us at: USA (808) 638 0605 or
- e-mail your order to: hawaii@claudiaferrari.com

Please, write clear item information, your shipping address and payment method.

If you fax or email to place your order, payment methods accepted are: credit card, personal or cashier's checks (5 business days to clear), money orders (3 to 5 business days to clear) and PayPal (preferred if provided address is confirmed and if you are verified).
We will hold your faxed or emailed order for 7 business days waiting for payment.
We will only ship out your order upon received and cleared payment.
Sorry, NO EXCEPTIONS.

BULK ORDERS: If you are buying more than 24 pieces of the same item (assorted colors OK) contact us for wholesale prices and specials.

Sale prices and/or specials are subjected to products availability and are subjected to be terminated at any time with no further notice.
Sale prices are applied to the product price only, not shipping, handling or tax fees.

THERE IS A FLAT, non-refundable $5.00 HANDLING FEE FOR EVERY NEW ORDER,
YOU WILL SEE ON THE TAX FIELD OF YOUR ORDER FORM.
Handling fees help to cover for THAT PARTICULAR ORDER costs: 5 to 6 % fees credit cards charge us when you use a credit card as payment (PayPal charge 6% fee as well), it help cover the Yahoo or Ebay fees for the sale of the item, it helps to pay for the packing supplies: box, bubble wrap, tape, shipping labels (printers ink, paper) and so on.

PLEASE, READ THE PRIVACY POLICY BEFORE YOU PLACE AN ORDER or email us at: hawaii@claudiaferrari.com if you have any questions.

We reserve the right to cancel any order at any time for any reason and you will be notify with the reason.

INTERNATIONAL ORDERS REQUIREMENTS:

Using PayPal you must provide a confirmed address and/or be verified.

International orders requirements paying with credit cards not issued on the USA (only certain countries are except and do not need submit this paper: Canada, UK, Germany, Japan among few others, you will be inform if you need).
For first-time customers ordering using cards issued outside the USA, we require a faxed or emailed (in JPEG format), signed copy of your most recent credit card statement. This is only a one-time requirement that will not be necessary on future orders using the same credit card and billing information.
Your credit card information is held with the greatest discretion and will not be used for any purpose other than confirming your identity as the legitimate cardholder.
Our email address is: store@alohagiftsfromhawaii.com, and our fax number is: 001-808-638 0605.
Your order will NOT be held, processed, or shipped until we receive this information exactly as instructed. We will confirm via email when we receive your fax/email with this information.
You will have approximately 5 business days following your order date to provide this information after which time your order will be cancelled.

Why do I need to send a copy of my credit card statement? There is a high incidence of attempted credit card fraud from outside the USA, and our Address Verification System only works on cards issued in the USA and some addresses in Canada, UK, Germany, Japan. Having a signed copy of your credit card bill is our only proof that you are the legitimate cardholder, and not someone that may have stolen your card to use it for Internet fraudulent purchases.

EXCHANGING PRODUCTS

Our policy is 100% customer satisfaction guarantee. We will gladly exchange your product if you don't like it . Just send the product back to us (shipping and handling fees are non-refundable) in the original package and in salable conditions, within two weeks, add a letter letting us know why you didn't like it. Upon inspection we will exchange it ( at your own shipping expenses), refund or credit.
Depending on products, some restrictions apply as: restocking fees, money back eligibility and store credit only.

Sorry, we will not apply a credit to credit card accounts because they will charge us a $15.00 charge back fee.
We will send you a refund check or issue a store credit as you may like.

Returned merchandise must be carefully packed to prevent breakage in transit. If returned merchandise arrives to us broken due to improper packing we will not issue a credit or refund for broken item(s).

To return merchandise, you must enclose a copy of your sales receipt with a notation stating the reason for your return. Your package must be pre-paid and must be addressed exactly to our address: P.O. Box 643 Haleiwa HI 96712.

If you are only exchanging items please, enclosed self addressed and stamped envelope to be returned to you.

If it was a manufactory problem (we will check, inspect, test and approved all products before we ship them out), after information approval, we will resend a new product to you at our own cost.

WE PROSECUTE CREDIT CARD FRAUD !!!

MUCH MAHALO FOR SHOPPING WITH US !!!